Delivery InformationShipping & Delivery Information
Your order will normally be processed and despatched the same day if the items are in stock and the order is received by 3.00pm Monday to Friday.
Unless otherwise agreed with you, we normally use one of two methods to ship orders;Royal Mail
Smaller items are dispatched by Royal mail 1st class post. Small items of higher value may be shipped using Royal mail Special Delivery. This will require a signature and Royal Mail will only make one attempt to deliver a package. If no one is available to sign for the package a card will be left requesting you to contact your local Royal Mail delivery office within seven days to arrange for the package to be re delivered or you can collect the item in person. Please note, if you do collect the package in person some form of identification will be required. If you do not contact your delivery office within seven days the package will be returned to us.Courier Service
Larger heavier items will be dispatched using a 48 hour courier service. A signature is required for all items shipped by courier and packages are usually delivered between the times of 8.30am and 5.30pm. If no one is available to sign for the package then the courier service will leave a notification card and where possible deliver the package to the nearest Post Office for collection. If this is not possible the courier will make a second attempt to deliver the package the next working day. If no one is available to sign for the package at the second attempt a notification card will be left and the package will be returned to the courier depot. You can then arrange for the package to be redelivered.Shipping Notes
Most deliveries will require a signature on receipt of the goods. If your shipment does not require a signature we will inform you of this by email on the day the package is dispatched.
We can pass any special shipping instructions on to the courier service but cannot be responsible for how they act on them.
If a package is returned to us because Royal mail or the courier service have been unable to deliver there may be additional charges to ship the order again.Returns/Refund
You can shop online with us in complete confidence and all our products are covered with our 'no quibble' money back guarantee.
We stand by the products we sell. We believe in quality and we will not be happy until you are.
So, if our products have failed you in any way, please return them and we will either exchange them or give you your money back.
For more info on Returns and Refunds please read our terms and conditions.